Interactions API and Phone Numbers

Previous Phone Number Support

The Interactions API did not validate phone numbers sent in interaction.channel. The documentation also did not fully convey that "phone_number" is the appropriate channel.type identifier when providing phone numbers.

New Phone Number Support

Improved Documentation Clarity

We've updated our documentation to reflect that "phone_number" is the appropriate channel.type identifier when providing phone numbers.

Phone Number Validation

Phone numbers are now subjected to validation when provided and properly identified via the "phone_number" channel.type as described above. Phone number formatting must follow the E.164 standard or the request will be rejected.

Example

Below is a JSON snippet that reflects the appropriate channel content for a phone number:

{
...
  "channel":
  	{
    	"type": "phone_number",
      "value": "+14155550777"
    }
...
}